FAQs
What are the delivery times?
Orders are processed within 2 to 3 business days. Delivery then usually takes between 7 and 9 business days depending on your location. Shipping is free, and you will receive a tracking email as soon as your order ships.
How can I track my order?
As soon as your order ships, you will receive an email with a tracking number. Simply click the link to follow your package in real time.
What happens if my order is not delivered?
Our customer service team is here to help. If your package is lost, blocked or returned, we open an investigation with the carrier. In the event of non-delivery for reasons beyond your control, the product will be returned at our expense.
Can I return an item if it doesn't suit me?
Yes, you have 14 days from receipt to return an item, provided it is unused and in its original packaging with all accessories. Returns are free, with no restocking fee.
What warranty do you offer?
You have 14 days after delivery to report any defect or problem with your order. We will then find the best solution for you.
Are your shoes new and authentic?
Yes, all our products are brand new and 100% authentic. We work only with trusted suppliers to guarantee the authenticity of our products.
How do I choose my size?
We recommend checking the size guide available on each product page. If you are hesitating between two sizes, we generally advise choosing the larger size for running.
What payment methods do you accept?
We accept all major credit cards as well as the secure payment options offered at checkout.
Can I order from abroad?
Yes, we ship internationally. Delivery times and costs vary depending on the destination and are shown at checkout.
Are there any customs duties or taxes?
For orders outside the European Union, customs duties or local taxes may apply on delivery. These charges are the customer's responsibility and depend on the regulations in force in their country.
How do I care for my running shoes?
Clean your shoes by hand with a soft brush and warm soapy water. Avoid the washing machine and dryer, and let them air dry away from any direct heat source.
How can I stay informed about new offers?
Sign up for our newsletter directly on our website to be the first to hear about our new arrivals and exclusive offers.
How can I contact you?
For any questions, send us an email at contact@runningoat.com and our team will get back to you as soon as possible.
What Can You Find in Our FAQs?
Our FAQs section is designed to give you fast, helpful answers to the most common questions about our services, process, and support. Whether you are a new visitor or a returning customer, this page helps you understand key details without needing to search through multiple pages. We cover topics like how things work, what to expect, and where to get additional help if needed. The goal is to save you time and make your experience easier. If you are looking for clear, reliable information in one place, this FAQs page is a good place to start.
How Can FAQs Help You Make Better Decisions?
FAQs are useful because they remove confusion and give you the information you need to move forward with confidence. Instead of waiting for a reply or guessing about important details, you can quickly review answers to common concerns. This can help you understand services, policies, timelines, and next steps before taking action. A well-organized FAQs page also builds trust by showing that your questions matter. It gives users a simple way to find answers on their own while still offering guidance when needed. That makes the overall experience smoother, faster, and more user-friendly.
Why Is This FAQs Page Easy to Use?
This FAQs page is built to be clear, direct, and easy to navigate. Questions are grouped in a way that helps users find what they need without wasting time. The language is simple, the answers are practical, and the layout is designed for quick reading on both desktop and mobile devices. This matters because most visitors want information they can understand right away. By keeping the content focused and useful, the page supports better user experience and stronger search visibility. It also helps visitors feel more informed, which can lead to greater confidence and better engagement with the site.
When Should You Check the FAQs?
You should check the FAQs whenever you have a general question, need a quick answer, or want to learn more before taking the next step. It is especially helpful before contacting support, placing an order, or using a service for the first time. Many people use FAQs to confirm details about pricing, delivery, account setup, or common issues. This page can also be useful after you have started using a service and want to review important information again. In short, the FAQs page is a practical resource that supports both new and experienced users with clear, trustworthy answers.